Terms and Conditions

Last Updated: January 2026

Welcome to Ross Tax Preparation LLC. By using our services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using the services of Ross Tax Preparation LLC ("we", "our" or "the Company"), whether through our website, mobile application or physical offices, you agree to be legally bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

2. Description of Services

Ross Tax Preparation LLC offers the following services: • Preparation and filing of federal and state tax returns • Representation before the IRS and state tax authorities • Tax planning for individuals and small businesses • Accounting and bookkeeping services • Tax and financial consulting • Advance refund processing • ITIN (Individual Taxpayer Identification Number) obtainment

3. Mobile Application

Our mobile application provides convenient access to our services. By using the app, you agree to: • Provide accurate information for tax preparation • Maintain the security of your account credentials • Not misuse or abuse the application • Accept that some features require an internet connection • Allow necessary app permissions for full functionality

4. In-App Purchases and Subscriptions

Our app offers in-app purchases including: • Credit packages: 50, 100, 200, and 500 credits • Subscription plans: Basic Monthly and Professional Monthly Payment Terms: • All purchases are processed through Apple's App Store • Prices are displayed in your local currency • Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period • You can manage subscriptions in your Apple ID account settings • No refunds for partial subscription periods • Credits do not expire and are non-refundable

5. Client Responsibilities

As a client of Ross Tax Preparation LLC, you are responsible for: • Providing complete, accurate and truthful information • Carefully reviewing all returns before filing • Informing us of any changes in your financial or personal situation • Keeping copies of all documents provided • Paying agreed fees for our services • Responding promptly to our requests for additional information You understand that the accuracy of your tax return depends on the information you provide us.

6. Our Responsibilities

Ross Tax Preparation LLC commits to: • Prepare your tax returns with professional diligence and accuracy • Maintain confidentiality of your personal and financial information • Comply with all applicable tax laws and regulations • Maintain necessary credentials and licenses to operate • Provide clear explanations about your tax situation • Notify you of any problems or discrepancies we find • Keep your records securely for the period required by law

7. Guarantees and Accuracy

• We guarantee maximum legally permitted deductions and credits based on information provided • If we make an error resulting in IRS penalties or interest, we will pay said penalties • We do not guarantee specific results in audits or disputes with the IRS • We are not responsible for errors caused by incomplete or incorrect information provided by you • We will review your prior year return if requested

8. Intellectual Property

All content in our app and website, including but not limited to texts, graphics, logos, images, software and code, is the property of Ross Tax Preparation LLC or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute or use this content without written authorization.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: • We will not be liable for indirect, incidental, special or consequential damages • Our total liability will not exceed the amount of fees paid for the service in question • We are not responsible for IRS or tax authority decisions • We do not guarantee continuous availability of our online services • We are not responsible for losses due to internet or system failures

10. Dispute Resolution

Any dispute related to these Terms or our services will be resolved as follows: 1. First, through direct informal negotiation 2. If not resolved, through mediation in Dumas, Texas 3. If mediation fails, through binding arbitration 4. Arbitration will be conducted according to American Arbitration Association rules 5. Applicable law will be that of the State of Texas You waive the right to participate in class action lawsuits against the Company.

11. Termination

• We may suspend or terminate your access to our services at any time for violation of these Terms • You may terminate your relationship with us at any time, subject to payment of any amounts owed • Termination does not affect existing obligations of either party • We will maintain your records according to legal requirements after termination

12. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect immediately after posting on our website and app. Your continued use of our services after any modification constitutes your acceptance of the new terms. We recommend reviewing these terms periodically.

13. Contact Us

For questions about these Terms and Conditions, contact us: Ross Tax Preparation LLC 305 Bruce Ave Dumas, TX 79029 Phone: (806) 934-2018 Email: legal@rosstaxpreparation.com Website: www.rosstaxpreparation.com Business Hours: Monday to Friday: 9:00 AM - 6:00 PM Saturdays: 10:00 AM - 2:00 PM (during tax season)