Privacy Policy

Last Updated: January 2026

1. Information We Collect

Ross Tax Preparation LLC collects personal information to provide our services. This information may include: • Personal identification information (name, address, Social Security Number, ITIN) • Contact information (email, phone number, mailing address) • Financial information (income, deductions, banking information for refunds) • Tax documents (W-2, 1099, prior returns) • Employment and income information

2. How We Use Your Information

We use your personal information to: • Prepare and file your tax returns • Provide IRS representation when necessary • Communicate with you about our services • Comply with legal and regulatory obligations • Improve our services and customer experience • Protect against fraud and illegal activities

3. Data Protection

We implement technical and organizational security measures to protect your personal information, including: • Encryption of data in transit and at rest • Restricted access to personal information only to authorized employees • Continuous monitoring of our security systems • Secure storage of physical and digital documents • Regular staff training in security practices

4. Information Sharing

We do not sell, rent, or share your personal information with third parties, except: • With the IRS and state tax authorities as necessary to file your returns • With service providers who help us operate our business, subject to confidentiality obligations • When required by law or legal process • To protect our rights, privacy, safety, or property

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Tax returns and related documents are retained for a minimum of 7 years per IRS requirements. You may request deletion of your information subject to our legal retention obligations.

6. Your Rights

You have the right to: • Access your personal information that we maintain • Correct inaccurate or incomplete information • Request deletion of your information (subject to legal obligations) • Object to processing of your information in certain circumstances • Request a copy of your information in portable format • Withdraw your consent at any time

7. Cookies and Tracking Technologies

Our website and mobile app may use cookies and similar technologies to enhance your experience. These technologies help us: • Remember your preferences • Understand how you use our services • Improve functionality • Provide personalized content You can control cookies through your browser or device settings.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will take steps to delete it.

9. In-App Purchases

Our mobile application offers in-app purchases for credits and subscription plans. When you make a purchase: • Payment is processed securely through Apple's App Store • We do not store your payment card information • Your purchase history is retained for customer support and legal compliance • Subscriptions automatically renew unless cancelled 24 hours before the end of the current period

10. Changes to this Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and within the app. We encourage you to review this policy regularly.

11. Regulatory Compliance

We comply with all applicable privacy laws and regulations, including: • IRS regulations on taxpayer information protection • Treasury Department Circular 230 • Applicable state privacy laws • Apple App Store guidelines • General Data Protection Regulation (GDPR) where applicable

12. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: Ross Tax Preparation LLC 305 Bruce Ave, Dumas, TX 79029 Phone: (806) 934-2018 Email: privacy@rosstaxpreparation.com Website: www.rosstaxpreparation.com